All deliveries are sent registered post and your parcel will require a signature on receipt.
· Flat delivery fee of €5 in Ireland and the EU on orders under €150
· Free delivery throughout Ireland and the EU on orders over €150 with promo code FREE
· Deliveries outside of the EU €10
· Overseas deliveries may incur import duties for which you will be liable
While many items are available for immediate dispatch, others will be made to your specification and may take up to 3 weeks to prepare. If you need something sooner or by a specific date please phone +353 87 795 6321 or email before placing your order.
Your jewellery will arrive in a ribboned black presentation box within a protective envelope.
If you have any special requests please email firstname.lastname@example.org and we will be happy to oblige.
Ordering online with us is safe and secure. We use Stripe to process your payment and never hold your credit card information.
If for any reason you are not entirely satisfied with your purchase we are happy to offer a refund and exchange policy on the following basis:
Items must be returned within 14 days of the date your parcel arrives, in the condition sold and in original packaging. Exchanges are possible, however, we are unable to refund or exchange bespoke items or jewellery altered at your request.
We recommend you return items via an insured and reliable postal service as items are your responsibility until they reach us. We do not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in return transit.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
Late and Lost Deliveries
If your delivery has been delayed, please contact us and we will provide you with the tracking number to enable you to chase it up with An Post.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This may happen when items are delivered to places of work and someone else will have signed for it. Please note that we do not refund or replace items that are tracked as being delivered.
Feedback and Complaints
We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly.
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